Frequently Asked Questions (FAQ)
General
What is DentalCall.in?
DentalCall.in is an online marketplace connecting dentists, dental clinics, laboratories, hospitals, and dental suppliers across India.
Who sells the products on DentalCall.in?
Products are listed and supplied by independent vendors and manufacturers registered on the DentalCall.in platform.
Is DentalCall.in a manufacturer?
No. DentalCall.in operates as a marketplace platform. Products are supplied directly by the respective vendors.
Ordering
How do I place an order?
Browse products, add items to your cart, proceed to checkout, and complete payment through our secure payment gateway.
Do I need an account to place an order?
Creating an account is recommended to track orders and manage purchases, although guest checkout may be available for certain products.
Can I cancel my order?
Orders may be cancelled before dispatch. Once dispatched, cancellations are subject to the Returns & Refunds Policy.
Shipping
Is shipping free?
Yes. Vendors generally provide free delivery to customers unless otherwise stated on the product page.
How long does delivery take?
Delivery times vary depending on the vendor and destination. Most orders are delivered within 3–10 business days.
How can I track my order?
Tracking information will be provided when available after the vendor dispatches the order.
Returns & Refunds
Can I return a product?
Returns may be accepted for damaged, defective, incorrect, or materially different products, subject to the Returns & Refunds Policy.
Can sterile products be returned?
Opened sterile products and products with broken seals are generally not eligible for return unless defective or supplied incorrectly.
How long does a refund take?
Approved refunds are normally processed within 7–14 business days.
Vendors
How do I become a vendor?
Visit the Vendor Registration page and submit your application along with the required business details.
Is GST registration required?
GST registration may be required depending on the product category and applicable laws. Vendors are responsible for ensuring compliance with all legal requirements.
Are medical device licences required?
Where applicable, vendors must possess valid licences, registrations, or approvals required under Indian law.
Payments
Which payment methods are accepted?
Major debit cards, credit cards, UPI, net banking, and other payment methods supported by our payment gateway.
Is online payment secure?
Yes. Payments are processed through secure third-party payment service providers.
Support
How can I contact DentalCall.in?
Please visit the Contact Us page or email:
I received a damaged product. What should I do?
Please notify the vendor or DentalCall.in within 48 hours of delivery and provide photographs of the product and packaging.
Who should I contact regarding a product?
You may contact the vendor through the platform or reach out to DentalCall.in support for assistance.
Still Need Help?
If your question is not answered above, please contact our support team at: